Refund & Cancellation Policy

1.In short

• Nothing on Uyirmei renews automatically, so there is no subscription to cancel and no mandate on your card.
• A membership is access for a fixed term. Once it is active it is not refundable because you changed your mind or because a search did not go the way you hoped.
• If we took money and did not deliver — a duplicate charge, a payment that never became a membership, a paid feature we withdrew — you get it back.
• Ask by writing to support@uyirmei.in. We answer within twenty-four hours and decide within seven working days.

The rest of this page is the detail behind those four lines. It forms part of our Terms & Conditions, and where the two describe the same thing they are meant to say the same thing.

2.There is nothing to cancel

Most services on the internet sell you a subscription and then rely on you forgetting about it. Uyirmei does not. A membership is a single purchase of a fixed term — nothing renews, no instruction to charge you again is stored anywhere, and there is no cancel button because there is nothing running that needs stopping.

To stop being a paying member, do nothing. Your term runs out on its expiry date and your account returns to Basic, which is free and keeps your profile, your matches and your conversations. Buying another term is a deliberate act, never something that happens to you while you are not looking.

If you ever see a charge from us that you did not deliberately make, tell us immediately — that would be a fault, not a renewal.

3.Before you buy

A term buys a fixed number of days of access: 1 month is 30 days, 3 months is 90 days, 1 year is 365 days. The price is calculated on our servers from the published price of the plan and term you chose, in Indian rupees, and it is charged once.

Buying the plan you already hold extends it. The new term is added to the expiry date you already had, not to the day you paid, so renewing early costs you nothing and is the only way to stay covered without a gap. Your membership keeps the date it began.

Changing tier mid-term is different: the new tier starts on the day you buy it and the term starts over, so days remaining on the old tier are not carried across. If you want to move between tiers while a term is still running, write to us first and we will work out the difference by hand rather than let you lose what you have paid for.

What each tier includes is published on the membership page and enforced by our servers, so what is advertised and what you actually get are the same thing. Read it before you buy — a membership bought under a misunderstanding of what it includes is not, by itself, grounds for a refund.

4.When a payment becomes a membership

Payment is taken in full and in advance, on our payment provider’s own hosted checkout. Your card, UPI, netbanking and wallet details go to them and never reach us.

Your membership activates when the provider confirms the payment to us — not when your browser returns from the checkout page. Usually those are seconds apart. Occasionally a confirmation is delayed, and the plan activates as soon as it arrives.

If money has left your account and no membership appeared within an hour, do not pay again. Write to us with the payment reference and we will either activate the membership or return the money in full. A charge we cannot match to a delivered membership is always refunded.

A payment that fails at the provider costs you nothing. Where a bank has placed a hold on a failed attempt, it is released by the bank, ordinarily within five to seven working days; that is between you and them, and we have no way to hurry it.

5.When we refund

We refund, without argument, where:

• you were charged twice for the same thing — the duplicate is returned in full;
• money was taken and no membership was activated, or the wrong tier or term was activated and you would rather have the money back than the correction;
• you were charged for something you did not authorise;
• we withdrew a paid feature during your term, or the Platform was unavailable for a prolonged period through our fault — a credit or a pro-rata refund for the unexpired part of the term, whichever you prefer;
• we removed or suspended your account for a reason that turns out not to be your doing — a moderation decision we got wrong — in which case the unexpired part of your term is refunded or restored;
• the law requires it.

Beyond that list we would still rather hear from you than not. If something has gone genuinely wrong we will look at it on its merits, and we will tell you plainly if the answer is no.

6.When we do not

A membership is access for a term. Once it is active it is not refundable because:

• you changed your mind, or stopped using the account;
• you did not find a match, did not receive replies, or the people you were shown were not to your taste — we sell access and features, never an outcome;
• you did not use what you bought. Unused entitlements do not carry forward and are not returned as money, and an interest you sent and withdrew still counts against the month it was sent in;
• you were dissatisfied with another member’s conduct — report them, and we will act on the report, but a refund is not the remedy;
• you deleted your profile, which lapses the membership with it;
• we removed or suspended your account for breaching the Terms, in which case the rest of the term is forfeited;
• the membership was granted by an access code or by our staff rather than bought, so no money was paid for it in the first place.

We also cannot refund what somebody else charged you — a payment provider’s fee, a bank charge, a currency conversion, or a rate applied by your card issuer.

7.How to ask for a refund

Write to support@uyirmei.in from the email address registered on the account. Include:

• the payment reference or order identifier from your receipt;
• the date and amount of the charge;
• the plan and term you bought;
• what went wrong, in a sentence or two.

We acknowledge within twenty-four hours and decide within seven working days of having what we need. Where we approve a refund, we instruct it immediately; the money ordinarily reaches the original payment method within seven to ten working days after that, depending on your bank. If we refuse, we will tell you why, and you can take it to our grievance officer.

Please ask us before asking your bank. A dispute raised with the bank first is slower for you than an email to us, and it locks the payment while the bank investigates.

8.How a refund is paid

A refund goes back the way it came — to the card, account or wallet that paid. We cannot send it anywhere else, and we will never ask you for your card number, CVV, PIN, one-time password or bank credentials in order to process one. Anyone who does is not us.

A pro-rata refund is worked out on the days of the term that remain, counted from the day the request is approved, against the price actually paid after any discount for the longer term.

Where a refund is approved on an active membership, the membership ends when the refund is instructed. You keep your profile and everything on it, at the Basic tier.

9.If you delete your account

A membership belongs to the account that bought it. Deleting your account ends the membership with it, and the unexpired part is not refunded — so if you are considering both a refund and deletion, ask for the refund first. Asking afterwards is much harder: deletion removes the email address we would have identified you by, and we will not act on a refund request we cannot tie to the person who paid.

Deletion is not reversible. Your profile and photographs are destroyed and cannot be restored to carry a membership back, and while the payment and tax records of what you bought are kept — the law requires them — they are kept against an account that no longer names you. Export your data before you delete anything you might want.

What deletion does and does not remove is set out in the Terms and in the Privacy Policy. This section is only about the money.

10.Chargebacks

If you raise a chargeback with your bank, the provider notifies us and we may suspend the membership that payment bought while the dispute runs. We will give the bank the records of what was bought, when it was activated and what was used.

A chargeback raised on a membership that was delivered as described is treated as a breach of the Terms, and we may decline to sell to that account in future. If you think you have been wrongly charged, an email to us settles it faster and costs you nothing.

11.Access codes and staff-granted memberships

An access code grants a tier for a term without a payment. Because no money changes hands, there is nothing to refund: a code that has been used cannot be reissued, one that is revoked before use is simply invalid, and a membership granted by our staff can be withdrawn if the arrangement behind it ends.

A code cannot be exchanged for cash, and using one on an account that already holds a higher tier is refused rather than applied.

12.Select concierge

Select includes a dedicated matchmaker, which is staff time rather than a feature switch, so it is treated a little differently.

• If no matchmaker has been assigned to you yet and you ask to cancel within seven days of buying, we refund the term in full.
• Once a matchmaker has been assigned and has begun work — introductions curated, calls or meetings arranged — the term is not refundable, except on the grounds in the refunds section above.
• If we cannot assign you a matchmaker, or an assignment lapses and we cannot replace it within a reasonable time, we refund the unexpired part of the term on a pro-rata basis.

Cancelling a proposed call or family meeting is always free and carries no charge of any kind. Tell your matchmaker as early as you can, out of courtesy to the other family.

13.Changes to this policy

We update this policy when what we do changes. The version in force is shown at the top of this page, and the policy that applies to a purchase is the one published on the day you paid.

14.Contact and escalation

Refund and payment questions go to support@uyirmei.in. If our answer does not satisfy you, our grievance officer is Varalakshmi K, at grievance@uyirmei.in, or by post at M801, Akshaya January Apartments, Thaiyur, Chennai - 603103. Complaints are acknowledged within twenty-four hours and resolved within fifteen days.